@J_D_G said:

@FACTSAREUSELESS said: Still think there is a more productive way to make the point than ripping them on a public fan site. Maybe I'm wrong but that's how I feel about it.

Well there have been countless (by which I mean thousands, perhaps tens of thousands) tweets at LivePhish, almost all of which have gone unanswered. I've also been shown some fans' detailed, polite private emails to LivePhish noting the problems and cheerfully suggesting solutions...which went unanswered. Not even a form letter saying "thanks for writing." Nothing. Silence.

So now, here is a post about the problem on the leading, best-read fan site.

There's a much better way, you complain? What is it you had in mind? Please respond.

These are good clarifications. In light of these revelations, I would have to agree that the post is necessary.