@irieied said:

@J_D_G said
"It is seriously your contention that the original poster should feel "gratitude" for paying $30 for a stream and then not getting a stream?"

No. It's seriously my contention that the band did what they could to fix the problem including delivering a stream that worked in the end PLUS provided a free stream on YouTube PLUS gave a free show in the future for those who payed $30.

That's called customer service.

I appreciate if a fan is trying to give constructive feedback, but this is not constructive nor feedback. It's whining.

As the author of this blog piece made clear, perhaps if this were an isolated occurrence and the company had made more obvious efforts to update its service offerings to those of its many competitors in this field, and was more consumer friendly and not remote and aloof, your comment that this constitutes "good customer service" which should not engender complaints and "whining" might be more apropos.

I'm curious as to whether you apply this metric to your own life. When your boss, significant other or friends chastise you for the inventible screw ups we all do as human beings, do you take responsibility, make amends and take corrective actions, or do you brush off such valid criticisms as "whining"? If the latter, how is that working out for you?