@Dunwyth said:

But a little positivity, patience and benefit of the doubt would be helpful here.

The LivePhish app was not updated for four years. Four. Years.

As for the live webcasts, they have been a problem since 2010. Four years in, the problem is getting WORSE. No, the streams aren't perfect yet. No, the streams aren't improved. They are actually getting worse. After four years.

Most troublingly, Nugs consistently fails to improve from experience--look at Northerly Island. One year the stream was a disaster. The next year they offered a stream again, and it was a disaster again--and Nugs cited problems with the venue's internet infrastructure. The same infrastructure that was present the previous year. Yet they planned another webcast, promoted it, charged for it, and then threw up their hands and said "not our fault" when the original experience was replicated. I don't notice them giving any money back.

So exactly how much patience are you suggesting? Will five years of patience do the trick? Or do you recommend six? And in the meantime, how many hundreds of dollars should each fan donate to Nugs for products that don't arrive, while maintaining the "positivity" and "benefit of the doubt" that you prescribe? At one point would you say it's appropriate to complain?

It's interesting that you were so moved to defend Nugs that you created a new account to do so, and reference details about the internal operation that are not publicly known. Who are you speaking for? Actually, just, who are you?