Thank you @bertoletdown for this VERY NECESSARY post, and for how well you said these things that needed to be said.

It is an undisputed FACT that Nugs.net collects money for a promised product, and delivers something that is broken. It does not deliver the product which it advertises and charges for. And when its customers alert them to the problems and seek remedies, they are at best aloof and at worst arrogant and seemingly contemptuous of their own customers for saying, "Hey, you sold me a broken product. Can I have one that works, please?"

It is mystifying to me that any fans would have a problem with someone saying this. These problems need to be fixed. The band's customers are getting ripped off. Period.
Someone actually said the original poster is "sooo lucky" that the webcasts are offered in the first place, so he shouldn't complain when he buys a webcast and it doesn't work. Let me ask: is that the attitude YOU use toward ANYTHING in the real world that you buy? "Oh, this tv I just bought doesn't turn on...but I'm soooo lucky the store sells them at all, so my bad, them's the breaks"???