Here's the thing. Nugs sucks. LivePhish streams suck. Even if other services can't keep up, one service did. And that one probably saw FAR more views than the number that paid because it was free. $5 is too much to pay for a stream that causes you to miss ANY part of the show. But YouTube handled it just fine. Why not switch to them permanently? Who cares if it's not a small company? They do what they say they will. Nugs does not. It's not whining. It has nothing to do with the spectacular show they played. But $30 is an expensive stream. And when you pay for something, it better be exactly what you paid for or you get a refund. It's plain and simple customer service.